TERMS AND CONDITIONS

1. Limits

The following terms and conditions apply to all orders placed through our online shop by consumers and entrepreneurs.

Consumers are defined as consumers according to the “The Consumer Rights Act” meaning natural or legal persons who are not acting for purposes related to their trade, business, or profession.

Entrepreneurs are individuals for whom the transaction forms part of the operation of their business. A business is any permanent organization engaged in independent economic activity, regardless of whether it is profit oriented. Legal entities under public law are always considered entrepreneurs.

Regarding entrepreneurs: If the entrepreneur uses conflicting or additional general terms and conditions, their validity is hereby rejected; they only become part of the contract if we have expressly agreed to them.

2. Contracting Parties, Conclusion of Contract, Correction Options

The purchase contract is concluded with Rottner Security UK LTD.

By listing the products in the online shop, we make a binding offer to conclude a contract for these products. You can initially place our products in the shopping cart without obligation and correct your entries at any time before submitting your binding order by using the correction aids provided and explained for this purpose during the ordering process. The contract is concluded by clicking on the order button to accept the offer for the products contained in the shopping cart. Immediately after sending the order, you will receive a confirmation by email.

3. Contract Language, Storage of Contract Text

Language(s) available for conclusion of the contract: German

We store the contract text and send you the order data and our terms and conditions in text form. You can view the contract text in our customer login area.

4. Subject Matter of the Contract

4.1 Product Description

We emphasize the applicability of the respective product description as an essential part of the contract.

4.2 Product Images

Without prejudice to your statutory warranty rights, we would like to draw your attention to the following specifics. If you have any uncertainties, please contact us:

Due to individual screen configurations (e.g., resolution and brightness), slight deviations between the displayed and actual product colors may occur.

For wood products, natural variations in grain, structure, and color of the wood are possible.

5. Requirements and Handling of Customer Content

5.1 Requirements

If it is necessary for fulfilling the order that you provide us with content (e.g., texts, data, files), the technical capabilities available for this purpose and any applicable requirements are determined by the respective product description.

You are solely responsible for the content, including its legality and accuracy, of the content you transmit to us. We do not conduct any editorial review of the content before executing the order.

5.2 Compliance with Applicable Law

The content and the products derived from it must always comply with the respective applicable legal regulations. In particular, they must not infringe upon the rights and claims of third parties (especially copyright, trademark, or other protective rights) and must not contain or serve purposes of glorifying violence, discrimination, racism, xenophobia, or any other immoral or unconstitutional content.

5.3 Indemnification

You indemnify us against claims from third parties that may arise in connection with an infringement of their rights due to the contractual use by us. You also bear the necessary costs of legal defense, including all court and attorney fees in statutory amount. This indemnification does not apply if the infringement is not attributable to you. You are obligated to promptly, truthfully, and completely provide us with all information necessary for assessing claims and mounting a defense in the event of a third-party claim.

5.4 Reservation of Right to Withdraw

We reserve the right to reject the order or withdraw from the contract if the content provided by you violates statutory or regulatory prohibitions, public morals, or if there is a reasonable suspicion thereof. This applies particularly to the provision of unconstitutional, racist, xenophobic, discriminatory, insulting, youth-endangering, and/or violence-glorifying content.

6. Assembly

The provision of assembly services requires an explicit agreement.

6.1 Selection of the Service Provider

We will provide the service either in person or through qualified personnel selected by us, at our discretion. We explicitly reserve the right to have the service performed by third parties (subcontractors) acting on our behalf.

You are entitled to request a specific person for the provision of services only if and to the extent explicitly stated in the applicable service description.

If third parties are used to provide the service, we remain fully responsible for fulfilling the contractual obligations.

Before engaging third parties, we will assess their reliability, suitability in terms of professional education, experience, and/or ability to perform contractual services, and commit them accordingly.

6.2 Access to the Assembly Site

The product will be delivered to the assembly site. You are obligated to grant access to the assembly site to the persons commissioned with the assembly.

7. Delivery Conditions

7.1 Delivery Options

We ship the products to the delivery address specified during the ordering process.

We only deliver via shipping. Unfortunately, self-collection of the goods is not possible.

We do not deliver to packing stations.

7.2 Delivery by Freight Forwarder

Appointment

For deliveries by freight forwarder, the freight forwarding company appointed by us will contact you to arrange a delivery date.

Delivery Location

Delivery of the goods consists of transportation and unloading at the first public curb of the agreed delivery address. Delivery does not include delivery to specific rooms, assembly, and/or installation of the ordered goods unless expressly agreed otherwise.

8. Payment

8.1 Due Date and Default of Payment

The price is due upon conclusion of the contract unless a later date is specified in the following payment terms.

For consumers: In case of default of payment, we reserve the right to charge you a fee of 1.50 euros per reminder starting from the second reminder. You retain the right to prove that a lesser damage has occurred. Other claims remain unaffected by this.

For businesses: In case of default of payment, we reserve the right to charge you statutory default interest at nine percentage points above the base rate as well as a flat fee of 40 euros. Other claims remain unaffected by this.

8.2 Payment Methods

The following payment methods are generally available in our shop.

Mollie

The following payment methods are available via Mollie:

Advance payment

If you choose advance payment, we will provide you with our bank details in a separate email and deliver the goods upon receipt of payment.

Credit card/debit Card

You provide your credit card details during the ordering process.

PayPal

To pay the invoice amount via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A, 22-24 Boulevard Royal, L-2449 Luxembourg ("PayPal"), you must be registered with PayPal, authenticate yourself with your access data, and confirm the payment instruction. The payment transaction is carried out by PayPal immediately after placing the order. Further information will be provided during the ordering process.

PayPal may offer additional payment methods to registered PayPal customers based on their own criteria. However, we have no influence on the availability of these methods; any additional individually offered payment methods concern your legal relationship with PayPal. Further information on this can be found in your PayPal account.

Klarna

To pay the invoice amount via Klarna, you must have an online banking-enabled bank account, authenticate yourself accordingly, and confirm the payment instruction. Your account will be debited immediately after placing the order. Further information will be provided during the ordering process. 
In cooperation with the payment service provider Klarna Bank AB (publ.), Sveavägen 46, 111 34 Stockholm, Sweden ("Klarna"), we offer you the following payment options. Payment via Klarna is only available to consumers. Unless otherwise specified below, payment via Klarna requires a successful address and credit check and is made directly to Klarna. Further information will be provided with each payment option and during the ordering process.

Google Pay

To pay the invoice amount via the payment service provider Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland ("Google"), you must be registered with Google, have activated Google Pay, authenticate yourself with your access data, and confirm the payment instruction. The payment transaction is carried out immediately after placing the order. Further information will be provided during the ordering process.

Apple Pay

To pay the invoice amount via the payment service provider Apple Pay you must be registered with Apple, authenticate yourself with your access data, and confirm the payment instruction. The payment transaction will be processed by Apple Pay within one banking day after placing the order.

Apple Pay may offer additional payment methods to registered Apple Pay customers based on their own criteria. However, we have no influence on the availability of these methods; any additional individually offered payment methods concern your legal relationship with Apple Pay. Further information on this can be found in your Apple Pay account.

9. Right of Withdrawal

Consumers have the statutory right of withdrawal as described in the cancellation policy. Entrepreneurs are not granted a voluntary right of withdrawal.

10. Retention of Title

The product remains our property until full payment has been made.

Additionally for entrepreneurs: We reserve ownership of the product until full settlement of all claims arising from an ongoing business relationship. You may resell reserved goods in the ordinary course of business; all claims arising from such resale are hereby assigned to us in advance, regardless of any connection or mixing of the reserved goods with a new item, up to the amount of the invoice, and we accept this assignment. You remain authorized to collect these claims; however, we may also collect the claims ourselves if you fail to meet your payment obligations. Upon your request, we will release the securities held by us to the extent that the realizable value of the securities exceeds the value of the outstanding claims by more than 10%.

11. Transport Damages

For consumers: If goods are delivered with obvious transport damage, please complain about such defects immediately to the deliverer and contact us without delay. Failure to make a complaint or contact us does not affect your statutory rights and their enforcement, especially your warranty rights. However, you help us to assert our own claims against the carrier or transport insurance.

For entrepreneurs: The risk of accidental loss and deterioration passes to you as soon as we deliver the goods to the carrier, freight forwarder, or other person or institution designated to carry out the shipment. The statutory duty to inspect and give notice of defects as per the UK Commercial Law applies to merchants. Failure to comply with this obligation means the goods are deemed approved, unless the defect was not detectable during inspection. This does not apply if we have fraudulently concealed a defect.

12. Warranty and Guarantees

Application of Statutory Liability for Defects

Unless explicitly agreed otherwise below, the statutory liability for defects applies.

The following limitations and shortened periods do not apply to claims for damages caused by us, our legal representatives, or agents:

  • in case of loss of life, bodily injury, or damage to health,
  • in case of intentional or grossly negligent breach of duty, including deceit,
  • in case of breach of material contractual obligations, the fulfilment of which enables the proper execution of the contract and on which the contractual partner regularly relies (cardinal obligations),
  • under a warranty promise, if agreed, or
  • where the scope of the Product Liability Act applies.

Limitations for Entrepreneurs

For entrepreneurs, the condition of the goods is based solely on our specifications and the manufacturer's product descriptions that were included in the contract. We do not assume liability for public statements made by the manufacturer or other advertising claims. The limitation period for warranty claims for newly manufactured items is one year from the transfer of risk. The statutory limitation periods for recourse claims under the UK Civil Code remain unaffected.

Rules for Merchants

Merchants are subject to the duty of inspection and notification of defects as per the UK Commercial Law. If you fail to comply with this obligation, the goods are deemed approved unless the defect was not recognizable during inspection. This does not apply if we fraudulently concealed a defect.

Guarantees and Customer Service

Information regarding any additional guarantees and their exact conditions can be found with each product and on special information pages in the online shop.

Customer Service: You can reach our customer service for questions, complaints, and objections Monday to Thursday from 8:00 am to 3:00 pm and Friday from 8:00 am to 2:00 pm at the telephone number +44 01234376767 or via email at info@rottner.security.co.uk.

13. Liability

We are fully liable for claims arising from damages caused by us, our legal representatives, or agents:

  • in case of loss of life, bodily injury, or damage to health,
  • in case of intentional or grossly negligent breach of duty,
  • under warranty promises, if agreed, or
  • where the scope of the Product Liability Act applies.

In cases of slight negligence on our part, our legal representatives, or agents, liability is limited to foreseeable damages typical for such contracts concerning breaches of material contractual obligations, the fulfillment of which enables the proper execution of the contract and on which the contractual partner regularly relies (cardinal obligations).

In all other respects, claims for damages are excluded.

14. Dispute Resolution

The European Commission provides a platform for online dispute resolution (OS), which you can find here. We are neither obligated nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

15. Final Provisions

If you are a merchant, UK law applies excluding the UN Convention on Contracts for the International Sale of Goods (CISG).

If you are a merchant within the meaning of the UK Commercial Law, a legal entity under public law, or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from contractual relationships between us and you are our place of business.

Should individually provisions of these terms and conditions be or become invalid in whole or in part, the validity of the remaining provisions shall remain unaffected. In such cases, the content of the contract shall be governed by statutory provisions.