Free kerbside delivery

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Dear Valued Customers,

Thank you for choosing as your trusted provider. We would like to provide you with important information regarding our delivery services, including any associated charges and guidelines. Please read the following details carefully:

  1. Free UK Mainland Standard Delivery:
    • We offer free UK Mainland Standard delivery on all our products.
    • To qualify for next working day delivery, orders must be placed online by noon.
    • If you wish to place an order after 12pm and still require next day delivery, please call 0121 367 3607 to confirm its feasibility.
  2. Bank Holidays and Delivery Timelines:
    • Please note that our free service does not include Bank Holidays.
    • Orders within the mainland UK (except some areas of the Scottish Highlands & Offshore, N Ireland) will be delivered on the following next working day.
    • Orders placed on a Friday will be delivered on the following Monday.
    • If you place your order on a Saturday or Sunday, your order will be dispatched on Monday and delivered between 9.00 am and 5.30 pm on Tuesday.
  3. Delivery Timeframes and Exact Timing:
    • Our standard delivery hours are between 9 am and 5.30 pm.
    • Unfortunately, we are unable to provide an exact time of delivery.
  4. Alternative Delivery Options:
    • If you will not be available to receive the parcel all day on the day of delivery, you can request that it be left with a neighbour or in a safe place at your own risk.
    • To arrange an alternative delivery option, please send an email to quoting your order number.
  5. Unforeseen Circumstances:
    • Please be aware that extreme weather conditions or other factors beyond our control may occasionally prevent us from delivering your order the next working day.
    • In such cases, we regret to inform you that we will be unable to offer any compensation.
  6. PO Box and BFPO Addresses:
    • For deliveries to PO boxes and BFPO addresses, please call 0121 361 3607 to place your order.
    • Please note that free next day delivery is not available for this type of address.
  7. Delivery Charges for Certain Regions:
    For orders from Northern Ireland, the Channel Islands, the Isle of Man, the Scottish Highlands and Islands, and the Scilly Isles, an additional charge of 25 GBP will be applied.
    • This fee covers the extra costs associated with delivering to these specific locations.
  8. Selecting a Specific Delivery Date:
    • If you wish to select a specific delivery date, please place your order as normal. • Afterward, send an email to quoting your order number and the desired delivery date.
    • We will confirm the availability of your preferred date.
    • This service is free for weekday deliveries from 9 am to 5.30 pm, excluding Bank holidays.

For additional delivery services please email us in advance at We will provide you with the total price and create a special order on our website, enabling you to make a secure payment.

We hope that this information clarifies our delivery processes, associated charges, and guidelines. If you have any further questions or require assistance, please do not hesitate to reach out to our dedicated customer service team.

Once again, we appreciate your trust in, and we look forward to providing you with an excellent delivery experience.