CANCELLATION & RETURNS POLICY

Revocation rights

At Rottner Security UK Ltd., we value your satisfaction and aim to provide high-quality goods that meet your expectations. However, we understand that there may be instances where returns are necessary. To ensure clarity and transparency, we have outlined our terms and conditions regarding returns below.

1. Returns for Incorrect Goods:
   • If you receive goods that do not match your order, contact us within 14 days to arrange return and collection.
   • We apologize for any inconvenience caused and will promptly rectify the error.
   • You will have the option to receive a replacement for the correct goods or a refund through the original payment method.
   • Please note, return shipment costs are not covered by Rottner Security UK Ltd.
2. Returns for Faulty Goods:
   • If goods are faulty upon delivery, notify us within 14 days to arrange return and collection.
   • We prioritize the quality of our products and will ensure swift resolution of any issues.
   • Goods must be returned in their original condition with all packaging and documentation to facilitate the refund or replacement process.
   • Upon receipt of the returned goods, a refund will be issued through the original payment method.
3. Warranty Claims:
   • Our products are backed by a warranty period of 12 months from the date of invoice.
   • If goods develop faults within this warranty period, you are entitled to a repair or replacement under the terms of the warranty.
   • Contact us promptly to initiate the warranty claim process and benefit from our after-sales service.
4. Damaged Goods in Transit:
   • If goods are damaged in transit and the damage is apparent upon delivery, report it within 14 days to arrange return and collection.
   • We take shipping integrity seriously and will work to swiftly resolve any transit-related issues.
   • Upon receipt of the returned goods, a refund will be issued through the original payment method.
5. Change of Mind Returns:
   • If you change your mind about the goods within 14 days of delivery, you can return them within 14 days of receipt.
   • We understand that preferences may change, and we accommodate returns for such instances.
   • Goods must be unopened and suitable for resale without additional work by Rottner Security UK Ltd.
   • Please note, you are responsible for return shipment costs, and original shipping costs will be deducted from the refund.
6. Special Conditions:
   • Goods made to specific customer requirements or non-standard stock items that have undergone additional work by Rottner Security UK Ltd. are not eligible for return.
   • We appreciate your understanding of these special conditions, as they help us maintain our commitment to quality and customer satisfaction.

If you need to return goods for any reason outlined above, please contact us using the details provided on our contact page to arrange the necessary arrangements.

At Rottner Security UK Ltd., we strive to ensure your satisfaction with every purchase. Should you have any questions or concerns regarding returns, please do not hesitate to reach out to us. Your satisfaction is our priority.